Vol. 8 No. 1 (2009)

This paper examines the critical issues relating to the management of aging workforce in the Indian hospitality firms. It is based on an e-mail survey of 250 hospitality firms, supplemented by 28 indepth interviews with HR manager- owners located in the northern India. The results indicated that a number of different HRM strategies are important for the efficient use of aging workforce in Indian hospitality firms related to the work-life balance and flexible work practices,workforce planning, Career planning & development, retirement & pensions, knowledge management, training &…

This study was conducted to identify the characteristics of backpackers and their travel behaviours in China. Specifically, the study sought to explore backpackers

It has long been acknowledged that service differentiation through effective market segmentation ensures survivability of the firm in the long run. While voluminous studies on segmentation and providing service differentiation were conducted, little previous research work was done in the context of the airline industry. It is the intention of this paper to examine the needs of the physically challenged individuals and the reasons constraining the industry in fulfilling these needs. This paper will contribute significantly to understanding the needs of the physically challenged individuals and…

The present study has attempted to investigate the contribution of tourism to various macroeconomic variables of China. Secondary data has been used in the study for the five-year period of time. The findings of the study shows that over the last five years there was a gradual positive growth in tourist receipt, employment, development of supportive industry and so forth except a sharp fall in 2003. The growth in each variable was lower in 2002 than that of 2004. The study has concluded that there was a positive impact of tourism industry on the macroeconomic development of Shanghai.

With globalization and spread of Internet the world is becoming a big mart with consumers shopping for best value of money across political boundaries. This is opening a global customer base for the product and service providers. Developing countries too are using this opportunity to create their own competitive advantages. Information Technology sector is already witnessing the power of competitive and differential advantage of developing nations and healthcare is emerging as another potential area. The health services at reasonable prices - at least in comparison to the developed countries,…