Vol. 20 No. 2 (2022)

This study examines how residents in Suzhou, China choose between different travel modes for domestic intercity travel. Suzhou provides an interesting case study because of its developed high-speed rail (HSR) network and proximity to three major airports. Semi-structured qualitative interviews were administered to 158 participants to obtain information about their most recent intercity trip and important factors for choosing travel modes. The interviews were thematically analysed, and participants were coded as being in or out of themes to allow for chi-squared tests of independence (to…

The hospitality sector has been considered as an equal contributor to tourism impacts. As far as the sustainable destination development is concerned, there requires a balanced approach by the authorities for economic benefits and the benefits to the environment. Where the concept of homestays is attaining is popularity among tourists, the realization for its contribution to economic development to the local population is also important along with keeping in view that these hospitality services are aligned with eco-friendly practices, thereby reflecting upon the sustained life of the…

Job crafting plays a key role in many aspects of the job. Providing support and autonomy to craft the job, makes the employees grateful and influences job related outcomes. We intended to examine the mediating role of gratitude on the relationship between job crafting and job performance. We surveyed the salesperson of tourism and hospitality organizations in India. Results showed that job crafting positively influences job performance mediated by the emotion of gratitude. Key theoretical and practical implications of our study are discussed followed by direction for future research.

Various kinds of shocks can influence tourism demand cycles. However, previous studies have typically concentrated within economic frameworks in explaining variations of tourism demand cycles, ignoring the possibility of different shocks influencing tourism demand cycles. This paper analyses various shocks in explaining the variation of tourism demand cycles to Bali on different source market countries. Monthly tourist arrivals data from January 2002 to January 2020 are decomposed into cyclical and irregular components. The cyclical patterns represent tourism demand cycles, and shock events…

The purpose of this study is to see how smart tourism and sentiments help tourists seeking spiritual experiences that are deep-rooted in ancient Indian traditions as opposed to materialistic getaways. Exploratory research through sentiments of YouTube and Tweets followers are collected in sample. A qualitative-quantitative research method is used in this paper to analyse the sentiments on Indian popular spiritual destinations. Smart tourism allows larger, coordinated efforts for Innovation, quality of life and sustainable tourism through rich data infrastructure within the ambit of specific…

This study aims to analyze the impact of the Covid-19 pandemic on changes in the work plan of music event organizers in Indonesia. This case study was conducted on Emvrio Production as we believe that Emvrio, as one of the music event organizers in Indonesia with various successful projects such as their Berdendang Bergoyang Festival, would most likely experience changes in their work plan amidst this Covid-19 pandemic. We conducted the case study by interviewing 6 members of Emvrio Production from various positions within the company.

This paper explored conceptual replica of interlinkages between infrastructure, services and sustainable tourism. The major perception is to develop a conceptual replica and lay solid foundations for future research. Infrastructure problems have a wide-ranging impact on service delivery and quality assurance, increasing the problem of tourist destination sustainability. The sustainable infrastructure and services are crucial in putting sustainability practices in place. Destinations with poor infrastructure and services generate a slew of negative externalities that jeopardise their long-term…

Waerebo traditional village is one of the villages in Flores that has managed to rise through tourism development. The tourism business in Waerebo is owned and managed by the community. This study aims to determine the process of community participation in the development of community-based tourism. This study uses a qualitative method. Primary data were collected through observation and in-depth interviews with institutions and parties involved in the development. Assistance with a participatory approach through the placement of facilitators to live with the community is carried out by…

The primary rationale of this paper is to understand the impact of Innovative practices (IP) on Customer Experience (CE) and Customer Satisfaction (CS) in the Quick Service Restaurant. Further, the study also tends to approach innovative practices (IP) on Customer Loyalty (CL). The primary data was collected from 462 customers of a QSR belonging to an international brand located in Northern India. The scale development procedure involved Exploratory factor analysis, and confirmatory factor analysis has been used to identify and confirm the factor. Further Structural equation modelling has…